Zena Consulting

Workforce Development Initiatives

Capability Frameworks

When organisations recognise the need to improve the performance of their teams and individual personnel, it can be daunting to determine where to invest L&D spend. Part of the problem can be identifying where skills and knowledge gaps lay.

Developing or refining a Capability Framework can help you answer this question. 

A Capability Framework defines the behaviours, skills and knowledge your staff need to achieve optimal success in their roles, uplifting their performance and the performance of the business as a whole. Capabilities can be measured across multiple levels of proficiency. Having a Capability Framework in place can help your organisation determine appropriate performance and training measures and assist individual employees in understanding exactly what is required for them to do their job.

In summary, a Capability Framework helps:

  • Develop or refine PDs
  • Refine the recruitment process
  • Improve the performance management process
  • Identify skills gaps, which can then be addressed through L&D opportunities
  • Improve the quality of service provided to your internal and external customers
  • Reduce uncertainty experienced by your employees regarding their role performance
  • Improve overall business performance
  • Identify career progression opportunities, including potential leaders.

Your organisation may already have a Capability Framework in place. As businesses evolve, the need for change within teams and individual roles can arise. It is precisely this reason why it is useful to have a professional with experience in designing these frameworks to review your business needs to provide advice regarding any areas for improvement.

To develop this framework, Zena Consulting’s experts will consult with you to understand any concerns your management team might have about the business’s or its teams’ performance. We will identify opportunities for improvement by identifying any skills or knowledge gaps.

As the Chief Operations Officer and Head of Product at DeakinCo. (part of Deakin University), Asheley provided oversight of product design, which included the development of capability frameworks mapped to industry standards to meet industry workplace requirements. In addition, Charlynn possesses extensive knowledge in the application of Capability Frameworks, particularly in relation to education, IT, information systems and emerging technologies.

After the initial meeting, Zena Consulting will discuss its findings and work in collaboration with you to create a Capability Framework linked to the requirements of each role within the business. We will assist you in applying the framework, providing our expertise by guiding you through the process.

Micro-Credential Learning and Development

We are all familiar with the concept of demonstrating knowledge of a particular area of study by obtaining degrees. The knowledge obtained from this study can certainly be valuable, however it doesn’t necessarily equate to competency in a particular role.

This is where micro-credentials can assist. 

They are designed specifically to show work related mastery at different levels of competency, across both soft and hard skills.

Soft skills are becoming increasingly important in today’s workplaces. We want leaders who are adept in communicating, problem solving, managing themselves and their staff, and who apply strategic and critical thinking; these skills can lead your business to success. A high functioning leader cannot succeed without a team that can collaborate effectively, communicate with team members in an appropriate manner and be culturally sensitive.

Hard skills cover many of the technical skills important in today’s workplaces such as digital literacy, marketing, customer service and risk management.

The benefit of micro-credentials being offered to your workforce are:

  • Your employees can demonstrate their abilities in a concrete way, motivating improvement and a feeling of recognition.
  • Identify the level of capability in a particular skill.
  • The business can more easily identify skills gaps.
  • The business can more easily identify skilled individuals for future promotion.

Asheley Jones has extensive experience advising on micro-credentials, including developing an experiential-based, cross-discipline micro-credential CPD model for the Australian Council of Professions and was instrumental in overseeing the strategic implementation of the framework that underpins DeakinCo.’s micro-credentials (part of Deakin University). Asheley is also the Lead Professional Practice Credential Assessor for Deakin University.

Zena Consulting can assist your business in determining appropriate micro-credentials for staff from the C-Suite leadership level, team leaders and other staff members. Zena Consulting will lead you through the process, providing the best possible experience and uplifting the functioning of your business. Your success is our success.

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